Answers to all your questions about qoki

To open an account on qoki, you need an active mobile number, a valid email address, and a strong password. The registration process is fully available in Bengali and takes just a few minutes. Keep your National ID card or birth registration certificate ready for account verification.

No, only one qoki account is allowed per person. Creating multiple accounts is against our terms and conditions and may result in all accounts being permanently closed. If you have trouble accessing your account, contact us via live chat.

Go to the login page and click the "Forgot Password" option. A verification code will be sent to your registered email or mobile number. You can use that code to set a new password. The entire process is completed in Bengali, and live chat support is always available if you need help.

Account verification on qoki is important for player protection and fraud prevention. It confirms that you are the right person and that you are over 21 years of age. Verification is usually completed within 24 hours of submitting your documents. Providing accurate information makes the process faster.

Yes, the qoki website is fully mobile-friendly. You can open the site on any modern browser from both Android and iOS devices and log in normally. There is no need to download a separate app — you get all the features right in your mobile browser.

Deposits from bKash to qoki are usually instant. The amount is added to your qoki balance within seconds of the payment being confirmed. If there is any delay due to a network issue, contact our live chat with your transaction ID and we will resolve it quickly.

The minimum deposit amount on qoki is ৳300 and the minimum withdrawal amount is ৳800. This applies to all payment methods — whether bKash, Nagad, Rocket, or bank transfer. These limits are set to keep the transaction process smooth and secure.

Withdrawals to Nagad are usually completed within 10 to 45 minutes. After the request is approved, the money goes directly to your Nagad account. Bank transfers may take slightly longer. Having your account fully verified before withdrawing speeds up the process.

qoki itself does not charge any deposit or withdrawal fees. However, payment providers such as bKash, Nagad, or Rocket may apply their own transaction charges as per their policies. Your bank may also have its own charges for bank transfers.

After logging in to qoki, go to the Cashier section and choose your preferred payment method — Rocket or bank transfer. Follow the instructions shown, enter the amount, and complete the transaction. Keep a confirmation screenshot in case you need it later.

To bet on BPL or any cricket match, log in to qoki and go to the Cricket section. Choose your preferred match from the list, then select the bet type (match winner, total runs, wickets, etc.) and the amount. Once you confirm the bet, any winnings will be added to your account based on the match result.

qoki has a large collection of slots from top software providers including PG Soft, Pragmatic Play, and JILI. Popular titles such as Fortune Tiger, Gates of Olympus, Sweet Bonanza, and Fortune Gems are available. Visit the Slots page for the full game list.

RTP (Return to Player) is the theoretical long-term payout percentage of a game. For example, a 96% RTP means that on average, ৳96 is returned for every ৳100 bet over a long period. However, this is an average — the result of any single session can be completely different. The RTP figure does not guarantee a win rate in the short term.

Yes. All games on qoki are powered by Random Number Generator (RNG) technology, which makes every spin or outcome completely random. Our game providers are regularly audited by independent third-party auditors, ensuring fair and transparent gameplay.

Yes, qoki's live casino games are fully supported on mobile browsers. With a good internet connection, you can play with a live dealer in real time on your mobile. Enjoy live tables from top providers such as Evolution Gaming and Ezugi.

In games like Aviator (Spribe) and Mines, you place a bet and win at a multiplied rate if you cash out at the right time. In Aviator, the multiplier keeps growing as a plane flies — if you do not cash out before it crashes, you lose your bet. Strategy and good timing are the key to these games.

qoki gives new members a 150% bonus on their first deposit, up to ৳10,000. This means depositing ৳300 gives you a ৳450 bonus, and depositing ৳5,000 gives you up to ৳7,500 in bonus. After you register and make your first deposit, the bonus is automatically added to your account.

The wagering requirement for the qoki welcome bonus is 25x. This means you need to bet 25 times the bonus amount before you can withdraw it. For example, if you receive a ৳1,000 bonus, you need to place a total of ৳25,000 in bets. You can find the time limit for meeting this requirement and the list of eligible games in the Bonuses section.

The qoki VIP program has three tiers: Bronze, Silver, and Gold. You can move up the tiers through regular play. Weekly cashback goes up to 0.5% at Bronze, 1.0% at Silver, and 1.5% at Gold. Contact support to learn more about VIP benefits.

Yes, qoki runs attractive promotions during Eid, Pohela Boishakh, Victory Day, and other special occasions. There are also special betting offers during major cricket tournaments like BPL or the T20 World Cup. Check the Promotions page regularly or ask via live chat to stay updated on the latest offers.

A bonus may be cancelled if specific conditions are violated, such as having multiple accounts, providing incorrect information, or betting on restricted games. If you believe your bonus was cancelled in error, contact our live chat or email us at [email protected] with your transaction details. Our team will review the matter promptly.

qoki uses advanced SSL encryption technology to protect all your personal and financial information. Your data is never sold or shared with any third party. To learn more about our security, please read our Privacy Policy.

Yes, qoki is strictly for people aged 21 and above. Age is verified during account registration. Keeping minors safe from gaming is our top priority. Please enable parental controls on your device to prevent any underage family members from accessing this site.

qoki takes responsible gaming seriously. If you feel your gaming habits are getting out of control, visit our live chat or go to the Responsible Gaming page to learn about options for setting limits, self-exclusion, or taking a break from your account. Your well-being is always our priority.

If you want to stop playing for a period of time or permanently, contact our 24/7 live chat support or email [email protected]. Our team will suspend your account for a set period or permanently. Once self-exclusion is active, the account cannot be reactivated during that time.

If you believe your qoki account has been accessed without authorisation, change your password immediately and notify our live chat. Our security team will investigate and secure the account if necessary. Use a strong and unique password going forward for better protection.