qoki's Privacy Policy

What Information We Collect

When you register with qoki, make a transaction, or contact us, we may collect information in the following categories:

1.1 Identity Information

• Full name, date of birth, and national identity number (where applicable)
• Email address and username
• Contact address as provided by you

1.2 Financial Information

• Records of transactions conducted via bKash, Nagad, Rocket, or bank transfer
• Deposit and withdrawal history
• Account balance and bonus program details

1.3 Technical Information

• IP address, browser type and version
• Device identifier and operating system
• Cookies and session data (see details below)
• Site access time, session duration, and pages visited

1.4 Gaming Activity Information

• Betting history, preferred games, and playing patterns
• Win and loss records
• Responsible gaming limit settings (if you have set them)

Methods of Data Collection

qoki collects your information in the following ways:

• Directly Provided: Information you give through registration forms, verification processes, support centre contact, or direct transactions.
• Automatically Collected: Technical information is automatically collected via cookies, log files, and similar tracking technologies when you use our platform.
• From Third Parties: Limited information may be received from payment providers (such as bKash, Nagad, Rocket) and identity verification services for security purposes.

Why We Use Your Information

The purposes for which your information is used are as follows:

3.1 Service Delivery and Operation

Your information is essential for creating and managing your account, processing transactions, providing bonuses, and ensuring the overall gaming experience.

3.2 Identity Verification and Security

Identity verification processes are carried out to prevent fraud, comply with anti-money laundering regulations, and maintain the overall security of the platform.

3.3 Customer Support

Your information is needed to respond to your enquiries, complaints, or support requests and to provide effective solutions.

3.4 Responsible Gaming

Monitoring your playing patterns to identify potentially problematic behaviour and intervening when necessary is part of our responsibility. For more details, please visit our Responsible Gaming page.

3.5 Platform Improvement

Data analysis is carried out to identify areas for improvement and add new features by analysing the overall user experience.

Information Sharing and Disclosure

qoki does not sell your personal information to third parties. However, information may be shared with the following parties in specific circumstances:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, and banking partners to complete transactions.
• Technology Service Providers: Those who assist in operating our platform and work under strict confidentiality agreements.
• Legal Authorities: We may be required to disclose information in compliance with applicable law in the case of a court order or lawful investigation.
• Audit and Compliance Bodies: Limited information may be provided as part of routine audits.

Cookies and Tracking Technologies

qoki uses cookies and similar technologies that are stored in your browser. These help our platform function more effectively and improve your experience.

5.1 Essential Cookies

These cookies are required for the basic functionality of the platform — such as maintaining your login session and ensuring security. They cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your language preferences, game settings, and other personalised choices.

5.3 Analytics Cookies

These cookies are used to analyse site usage and identify opportunities for improvement. They do not identify you personally.

You can control or decline non-essential cookies from your browser settings, though some features may be limited as a result.

Data Security Measures

qoki has adopted multiple technical and organisational measures to protect your information:

• SSL Encryption: All communication between your device and our servers is protected by industry-standard SSL (Secure Sockets Layer) encryption.
• Two-Step Verification: Two-step verification is available to prevent unauthorised access to your account.
• Restricted Access: Only staff members who need access to your data for their work and who have taken a confidentiality pledge can access it.
• Regular Security Testing: Regular security audits are conducted to identify system vulnerabilities.
• Data Backup: Secure data backups are maintained to eliminate the risk of data loss due to any technical failure.

Data Retention Period

qoki retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• The need to provide services while your account remains active
• Financial transaction records must be retained for the period required by applicable law
• A reasonable period for the resolution of potential legal claims or disputes
• A specified period after account closure to comply with anti-money laundering regulations

When information is no longer needed and legal obligations have been met, it is securely deleted or anonymised.

Your Rights and Choices

You have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request to see what information we hold about you.

8.2 Right to Correction

If any of your information is incorrect or incomplete, you may request a correction. This can be done through your account settings or by contacting our support team.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information may need to be retained to fulfil legal obligations.

8.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of analytical processing.

8.5 Right to Opt Out of Marketing Communications

You may opt out of promotional communications at any time. Do this through your account settings or via our support team.

Information on Children and Minors

qoki is an adult platform — for those aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has provided information, that account will be closed immediately and the related information will be deleted. If a parent or guardian believes their child has used our services, please contact our support team.

Third-Party Links and Services

The qoki platform may occasionally contain links to third-party services (such as payment gateways). These external sites or services have their own privacy policies, and qoki is not responsible for their practices or operations. We recommend reading the relevant policy of any third-party service before providing information to them.

Policy Changes and Updates

qoki may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• By updating the "Last Updated" date on this page
• By sending a notification to your registered email address (for important changes)
• By displaying a notification when you log in to the platform

Continued use of the platform after an update will be considered acceptance of the revised policy. We therefore recommend visiting this page periodically.

Related Policies and Terms

This privacy policy is part of qoki's overall legal framework. For complete information, please also read the following pages:

• Terms and Conditions — Full terms for using the platform
• Responsible Gaming — Safe gaming guidelines and support
• About Us — More information about qoki
• FAQ — Answers to common questions