qoki Terms and Conditions

Introduction and Acceptance

These terms and conditions ("Terms") form a binding legal agreement between the qoki online gaming platform ("qoki", "we", "our") and any user of that platform ("you", "member").

By using our services through the qoki website, mobile version or any other channel, you confirm that you have read, understood and fully agreed to these complete Terms. If you do not agree with any part of these Terms, please refrain from using our services.

These Terms must be read together with our Privacy Policy and Responsible Gaming Guidelines, which are considered an integral part of these Terms.

Account Registration

A personal account is required to enjoy the full range of services on the qoki platform. You must provide accurate and complete information at the time of registration.

2.1 Registration Requirements

• Each person may open only one account. Creating more than one account per person is strictly prohibited.
• All information provided at registration — name, date of birth, contact details — must be truthful and up to date.
• The account is intended solely for the person who registered it. Operating an account on behalf of or for a third party is not permitted.
• Accounts registered with false information may be cancelled at any time without notice.

2.2 Identity Verification (KYC)

qoki conducts a Know Your Customer (KYC) process to ensure the security of financial transactions. Before processing a withdrawal request, or at any time, we may request the following documents:

• Scanned copy of National ID (NID) or passport
• Proof of ownership of the payment method (such as confirmation of a bKash or Nagad number)
• Proof of residence, if required

If a member does not cooperate with the KYC process, the account may be temporarily suspended or withdrawals may be blocked.

Age Verification and Eligibility

To use qoki's services you must be at least 21 years of age. The use of any service on this platform is completely prohibited for anyone under the age of 21.

3.1 Geographic Eligibility

qoki provides services to the Bangladesh market. By accessing our platform, you confirm that participation in this type of online gaming service is lawful under the laws of your current location and citizenship, and that you are solely responsible for verifying that legality.

Account Security

It is entirely your responsibility to keep your qoki account login details — username, password and any other security codes — completely confidential.

• Never share your login details with any third party.
• If you suspect unauthorised access to your account, notify our support team immediately.
• Use a strong password and change it regularly.
• Be cautious when logging in from someone else's device or a public network.

You are fully responsible for all activities carried out using your account, including unauthorised use by a third party. qoki is not liable for the misuse or theft of login details unless it arises from our own security failure.

Deposits and Withdrawals

5.1 Deposits

The following payment methods may be used to deposit funds on the qoki platform: bKash, Nagad, Rocket and bank transfer.

• Minimum deposit amount: ৳300 (for each method).
• The payment method used to make a deposit must be registered in the member's own name.
• Depositing from a third-party account or on behalf of a third party is strictly prohibited.
• Successful deposits are generally credited to the account within a few minutes; contact support if there is a delay.

5.2 Withdrawals

• Minimum withdrawal amount: ৳800.
• Withdrawal requests are generally processed within 10 to 45 minutes.
• Withdrawals may only be made to the same payment method used for the deposit, unless we approve a different arrangement under specific circumstances.
• KYC verification must be completed before each withdrawal.
• Withdrawals may be held if the wagering requirements of an active bonus have not been met.

Bonuses and Promotions

qoki offers bonuses and promotional offers to members from time to time. Specific terms and conditions apply to each offer.

6.1 Welcome Bonus

New members are eligible to receive a 150% bonus on their first deposit, up to ৳10,000. A 25x wagering requirement applies to this bonus — meaning the bonus amount must be wagered 25 times before it can be withdrawn.

6.2 General Bonus Terms

• A bonus offer applies only once per member, per household, per device and per IP address.
• If a withdrawal is requested while a bonus is active, the bonus may be cancelled.
• If bonus abuse is suspected — including multiple accounts, use of bots or coordinated betting — qoki reserves the right to cancel the bonus and close the account.
• Winnings earned using a bonus cannot be withdrawn directly before the wagering requirements are met.
• qoki reserves the right to modify or withdraw any bonus offer, but this will not affect any bonus that is already active.

6.3 VIP Program

qoki's VIP program has three tiers — Bronze, Silver and Gold. Members advance to higher tiers based on regular activity and loyalty. A weekly cashback benefit is available at each tier: up to 0.5% at Bronze, up to 1.0% at Silver and up to 1.5% at Gold.

Betting and Gaming Rules

7.1 General Gaming Rules

• All bets and game results are recorded on the relevant game provider's server and that record is final.
• qoki reserves the right to void any winnings that arise unexpectedly due to a technical error.
• qoki is not responsible for bets lost due to a loss of connection.
• A bet cannot be withdrawn or changed after a game round has started.

7.2 Sports Betting

Specific betting rules apply to betting on cricket (including BPL, IPL and T20 World Cup), football (including FIFA), kabaddi and other sports. If an event is cancelled or postponed, the relevant bets are cancelled and the stake is returned.

7.3 Fair Play Guarantee

All games on qoki are developed by recognised providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe and other certified companies, and are operated using certified Random Number Generator (RNG) technology. This ensures fair play.

Prohibited Activities

The following activities are strictly prohibited on the qoki platform and immediate action will be taken if any such activity is identified:

• Multiple accounts: Operating two or more accounts by the same person.
• Bots or automated software: Using any kind of automated tool to manage games or betting.
• Collusive betting: Planned betting carried out collectively or in a coordinated manner to take advantage of bonuses.
• Chargeback fraud: Filing a complaint with the payment provider after making a deposit in order to reclaim the funds.
• Money laundering: Any attempt to legitimise illegal funds through the platform.
• Platform hacking: Any attempt to gain unauthorised access to systems, software or databases.
• False information: Providing false or forged documents during registration or the KYC process.
• Use by minors: Operating an account on behalf of any person under the age of 21, or assisting them in doing so.

Account Suspension and Closure

9.1 Suspension by qoki

qoki reserves the right to temporarily or permanently suspend or close any member's account for the following reasons:

• Violation of the Terms or involvement in prohibited activities.
• Suspicion of fraud or money laundering.
• Failure to cooperate with KYC verification.
• Instructions from a regulatory or law enforcement body.
• Extended inactivity (no activity for more than 12 months).

9.2 Account Closure by the Member

Any member may voluntarily close their account. To do so, please submit a request via support chat or email. All valid balances may be withdrawn subject to applicable terms before the account is closed.

A Self-Exclusion option is also available as part of responsible gaming. Visit our Responsible Gaming page for more details.

Limitation of Liability

qoki always strives to provide a reliable and uninterrupted service. However, our liability is limited in the following circumstances:

• Technical disruptions: qoki bears limited liability for any loss caused by internet connection failure, server downtime or software errors.
• Third-Party Errors: qoki is not responsible for issues arising from faults of payment providers, game developers, or network services.
• Unforeseen Events: qoki is not liable if services are interrupted due to natural disasters, cyberattacks, or government directives.
• User Losses: Members are solely responsible for any direct or indirect financial losses arising from gaming.

Under no circumstances is qoki obligated to compensate any member for loss of profits arising from gaming.

Privacy & Data Protection

qoki places the highest importance on the privacy and security of members' personal information. Details of how we collect, store, and use data can be found in our Privacy Policy.

• Members' personal information is never sold to third parties.
• Information may be shared in response to lawful requests from law enforcement agencies.
• All data is kept secure through SSL encryption.
• Members may request to view or correct their stored information at any time.

By using our platform, you consent to the processing of your information in accordance with our Privacy Policy.

Changes to Terms & Conditions and Contact

12.1 Right to Modify Terms

qoki reserves the right to modify, add to, or remove any part of these rules and terms at any time. Members will be notified of significant changes via email or through the platform.

Continued use of the platform after updated terms take effect will be considered your acceptance of those changes. We therefore recommend that you review this page regularly.

12.2 Applicable Law & Dispute Resolution

Any dispute related to these terms will first be addressed through negotiation. qoki's decision in resolving a dispute will be considered final, unless the member pursues formal legal proceedings.

12.3 Contact

If you have any questions or complaints regarding these rules and terms, please contact us:

• Live Chat: Support available 24/7 in Bengali
• Email: [email protected]