qoki Responsible Gaming — Your safety is our priority
qoki believes that online gaming is a source of entertainment — and we are always committed to ensuring that entertainment never becomes a problem.
A safe and healthy gaming experience
Welcome to the qoki platform. We want every member to enjoy gaming as a healthy part of their entertainment — never as a source of stress or anxiety. Responsible gaming is a core part of our values, and we want to help all our members make informed decisions.
Our platform offers a range of protective tools to help you keep your gaming activity under control. From deposit limits to self-exclusion — we are here for you.
Age Verification: We ensure that only people aged 21 and above can open an account and play at qoki.
Data Protection: Your personal and financial information is secured with SSL encryption and is never shared with third parties.
24/7 Support: Our Bengali-language support team is available around the clock — contact us via live chat for help with any gaming concern or addiction-related issue.
Keep your gaming under control
qoki provides a range of effective tools to help you set and maintain your gaming limits.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set it takes effect immediately, and if increased it takes effect after 7 days.
Time-Out Feature
If you feel you need a break, you can take a time-out from 24 hours up to 30 days. During this time you will not be able to log in to your account or place bets.
Self-Exclusion
Choose self-exclusion for a long-term break. Your account can be fully suspended for 3 months to 5 years. Once activated, it cannot be cancelled by you.
Gaming History Review
View all your bets, wins, losses, and deposit history. Understand your own patterns and make informed decisions — the data stays in your hands.
Bet Limit Setting
Decide in advance the maximum amount you will bet in a session or within a set period. Enjoy yourself without going beyond your budget.
Awareness Messages
After you have been playing for a set period, qoki will automatically remind you to take a break. Awareness is the first step toward responsible gaming.
Important: Gaming is a form of entertainment — it is not a source of income. Placing more bets in the hope of recovering lost money is a dangerous habit. If you feel that gaming is affecting your daily life, family, or financial situation, please contact our support team right away.
Recognise the signs of addiction
Gaming addiction develops gradually. If you or someone close to you shows the signs below, it is time to seek help.
Remember — asking for help is not a sign of weakness, it is an act of courage. qoki's support team is always by your side.
- Being unable to stop even after spending more money than your budget allows.
- Returning to the game repeatedly to try to recover lost money.
- Hiding your gaming activity from family or friends.
- Neglecting work, studies, or family responsibilities because of gaming.
- Borrowing money or taking from savings in order to play.
- Feeling restless, irritable, or mentally unsettled when not playing.
- Repeatedly trying to quit gaming but failing to do so.
- Turning to gaming to relieve stress or anxiety.
How to use the protective tools
Log in to your account
Log in to your qoki account and go to your profile settings.
Open the "Responsible Gaming" section
Look for the "Responsible Gaming" menu in your settings.
Choose a limit or time-out
Select a deposit limit, time-out, or self-exclusion based on your needs.
Get help from support
For any issue, contact us via live chat — we are available 24/7.
Protecting minors
qoki strictly ensures that no one under the age of 21 can create an account or play on our platform. Age verification is mandatory at registration.
If you know that a minor has access to your device, please make sure your account is password-protected and that you log out. Using parental filtering software is also an effective measure.
Allowing a minor to use your account is a violation of qoki's terms and conditions and may result in your account being closed.
Age Confirmation: Date of birth must be provided at registration, and identity documents are verified in cases of suspicion.
Device Protection: Use a screen lock on your phone or computer so that children cannot access your account.
Password Confidentiality: Never share your login details with any underage members of your family.
You have the right to take a break when you need one
Self-exclusion is a powerful protective measure. If you feel you need a long break from gaming, contact our support team via live chat or email us directly at [email protected].
Once self-exclusion is active, you will not be able to log in to your account or open a new one. Even after the set period ends, your account will not restart automatically — you will need to request it yourself.
Self-exclusion duration: minimum 3 months, maximum 5 years. During this time we will not send you any promotional emails or messages.
Once self-exclusion is activated, it cannot be cancelled before the set period ends. This is for your own protection. We follow this rule strictly.
Questions about responsible gaming
Enjoy responsibly with qoki
Enjoy qoki's cricket betting, slots, and casino games with safe gaming guaranteed. Visit our FAQ page for any questions.
We are always here for you
Our 24/7 Bengali-language support team is always ready to help with any gaming concern, setting limits, or self-exclusion. Contact us via live chat or email.